Terms & Conditions

Pevonia Product Integrity Statement

Pevonia Skincare is exclusively available for purchase via:

Prestigious spa properties

Pevonia exclusively partners with leading spas worldwide and through these partnerships, Pevonia ensures an unforgettable spa experience as well as the most appropriate product recommendations for outstanding results. Only a highly-trained Pevonia skincare expert can perform a professional skin analysis to determine the ideal products to effectively address your specific skincare concerns.


Pevonia recognises that many of today’s consumers prefer the option of online shopping therefore Pevonia UK has established a website where the products can be purchased directly from the company.


Pevonia UK strongly recommends that you do not purchase Pevonia skincare products from unauthorised internet retailers as actual product content and integrity may be compromised. Unauthorised sites are illegally retailing Pevonia Botanica products and in doing so, are in violation of distribution regulations. Therefore Pevonia does not guarantee product authenticity or condition or accept any responsibility for product purchased or purchaser dissatisfaction. To see a full list of authorised Pevonia stockists, please visit our Spa Finder: http://www.pevonia.co.uk/spa-finder.


We reserve the right to change or withdraw any part of our website. If considered necessary, we reserve the right to refuse you access to the website. All rights in the designs and information on our website are owned by us. These are protected, as appropriate, by copyright, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this website for the purpose of ordering goods from us. You will be responsible if you breach these terms of use and will reimburse us for any loss caused to us as a result of your misuse. If any of these Terms and Conditions are unenforceable, it shall not affect the enforceability of the rest of these Terms and Conditions. Your statutory rights as a consumer remain unaffected. These terms are governed by the laws of England and Wales. Any disputes arising will be dealt with by the courts of England and Wales only. 


This website and its contents are provided to you on an "as is" and "as available" basis. We do not make and expressly disclaim to the fullest extent permitted by law any and all representations or warranties of any kind with respect to this website and its contents including without limitation its completeness, accuracy, fitness or suitability for any purpose or freedom from viruses. We, our directors, employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website. We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error-free or uninterrupted. We will not be responsible to you if we are unable to provide our Internet services for reasons beyond our control. 

Links to other sites

We accept no responsibility for the contents of any other websites to which this website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites. 

Complaints / Feedback / Recommendations 

Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on [email protected] or telephone Customer Care on +44 1449 727000.


We want you to be able to purchase products from our website with complete confidence. Your communication with our server is secure using 128 bit Secure Socket Layer (SSL) technology where supported by your browser. This means that your personal details, including payment details, are encrypted when transmitted to us. When you 'Proceed to Checkout', secure pages are indicated by the address on the Address/Location bar changing from http:// to https:// and a padlock key in the bottom right-hand status bar of your web browser. 


All prices quoted on the Website are inclusive of VAT but exclude delivery charges unless expressly stated to the contrary. Payment can be made by any method stated in the Payment section of the Website. Payment is taken from your credit/debit card upon HBD Europe Ltd receiving your order. All holders of credit/debit cards are subject to authorisation by the card issuer and Sec Pay. The total cost of your order is the price of the Products, delivery and any additional services as set out on the Delivery Options section of the Website during checkout. Title to any Products you order on this website shall pass to you on delivery provided that we have received full payment for those Products.  Orders paid for by any form of cheque will not be despatched for 14 days to allow time for the funds to clear.


1. Nothing in these General Conditions of Product Sale shall operate to exclude or limit the liability of HBD Europe Ltd for death or personal injury caused by the negligence or fraudulent misrepresentation of HBD Europe Ltd or any of its employees or agents.

2. Subject to 1 above, HBD Europe Ltd shall have no liability in respect of any loss or damage arising directly or indirectly as a result of you failing to use any Products in accordance with any instructions or warnings provided by HBD Europe Ltd or failing to draw such instructions or warnings to the attention of your customers, where appropriate.

3. Subject to 1 above, HBD Europe Ltd will not be liable, whether in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these General Conditions of Product Sale for any:

• Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or

• Loss of goodwill or reputation; or

• Special or indirect losses suffered or

• Losses arising out of or in connection with the provisions of any matter under these General Conditions of Product Sale.

4. Notwithstanding the above, HBD Europe Ltd's aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to the total price paid by you for the Products in relation to which the liability arose.

5. This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.


1. Subject to you complying with the provisions of this clause, HBD Europe Ltd agrees to indemnify you and keep you indemnified from and against all costs, claims, demands, liabilities, expenses, damages or losses arising out of any claim by a third party against you as a direct result of or in connection with any alleged defect in any product supplied to you by HBD Europe Ltd. When any third party makes a claim against, or notifies you of an intention to make a claim against you, which may reasonably be considered as likely to give rise to a liability under the indemnity contained in this clause, you shall: (1) within 7 days of your becoming aware of such a claim or intention give written notice of that matter to HBD Europe Ltd, specifying in reasonable detail the nature of the said claim; (2) not make any admission of liability, agreement or compromise in relation to the said claim without the prior written consent of HBD Europe Ltd; (3) give HBD Europe Ltd and/or its professional advisers reasonable access to all relevant records within your power or control so as to enable HBD Europe Ltd and/or its professional advisers to examine such claim or potential claim including, without limitation, the right to take copies at HBD Europe Ltd’s and/or its professional advisers own expense for the purpose of assessing the merits of the said claim; and (4) take all such actions as HBD Europe Ltd and/or its professional advisers may reasonably request to avoid, dispute, resist, compromise or defend the said claim.

2. You agree to fully indemnify, defend and hold HBD Europe Ltd, its directors, employees or agents harmless from and against all costs, claims, demands, liabilities, expenses, damages or losses arising out of any claim by a third party against HBD Europe Ltd as a direct result of or in connection with any breach of the Terms by you or any other liabilities arising out of your use of this Website, or the use of this Website by any third party using your customer registration details.

Force Majeure:

HBD Europe Ltd reserves the right to defer the date of delivery, cancel a delivery or reduce the volume of Products ordered by you (without liability to you) if it is prevented from or delayed in carrying out its business due to circumstances beyond its reasonable control (“Force Majeure”). If any event or circumstance of Force Majeure continues for an uninterrupted period of 3 months or more then either party may terminate any outstanding orders for the Products forthwith on notice to the other.

Ownership Of Products:

Products are not supplied on a sale or return basis. The risk of loss or damage to the goods shall pass to you upon delivery.


You may not assign, sub-contract or otherwise transfer any of the rights or obligations you have under these General Conditions of Product Sale unless HBD Europe Ltd agrees to such transfer in writing. HBD Europe Ltd reserves the right to assign, sub-contract, or otherwise transfer these General Conditions of Product Sale or any related contract to any third party.

Product Information:

Cautionfor all products - For external use only. Do not ingest. Avoid contact witheyes. Flush eye thoroughly with water if contact occurs, keep out of reach ofchildren. Discontinue if signs of irritation or rash appear.