Privacy Policy

Privacy Policy

 

Here at Pevonia we take security and privacy very seriously and are always working on ways to improve and protect the data we hold. Your data belongs to you and we will never share it with anyone else or use it without your permission. By submitting your personal information to us, you are consenting to our collection and use of the information as set out in this Privacy Policy. If you require any further information on our Privacy Policy,please email us on dataprotection@pevoniauk.com

 

Personal Data we collect

Personal Information is information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological,genetic, mental, economic, cultural or social identity of that natural person.

 

How we use your Data

We use your personal information to first and foremost, provide you customer service, to detect, prevent, mitigate and investigate fraudulent or illegal activities on your account and provide you with personalised advertising and marketing or products or services we think may be relevant to you. We will also use your information to provide and improve our Services,provide you with a personalised experience on our website.

 

When you place an order we collect your name, e-mail address, mailing address, and phone number. We may record which products you are interested in and which products you purchase. This enables us to process your orders efficiently and to improve the products and service that we are offering.

 

Cookies are small pieces of information that are stored on your computer’s hard drive by your browser. These allow us to store your account information and provide features to make your shopping on our website easier and more personal. Most browsers allow the cookie function to be turned off. The help menu on your browser should guide you on how to do this.

 

How we protect your Data

We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data servers,and information access authorisation controls. We will not sell, trade or rent your personal information to other companies nor will we share any of the information we collect about you to third parties. Should we need to change how we use your data to comply with amendments to existing or new regulations,industry standards or UK and/or EU Law, we would always update this privacy policy to reflect any changes required. We would also contact you to advise of the changes, if we are legally required to do so.

 

Your Data, Your choice

On our website you can update your information at anytime by logging into your online account with your email address and password. Here you can update your full name, Billing and Delivery addresses, email address and update your password to keep your account secure. In accordance with new GDPR and UK data Law, should you contact us, we may ask for proof of your identity before disclosing any personal information about you.

If you require any further information on our Privacy Policy, please email us on info@pevonia.co.uk or telephone Customer Care on +44 (0) 1449 727070.

Under the GDPR and UK Data law, you have a number of legal rights. For full information on these please visit the ICO website – https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Should you wish to submit a Data Subject request inline with your rights under the GDPR, please click through to the Web Form.



FAQ's


I’ve placed an order online, what do you do with my information?

We keep your Name, Email address, Address and any contact numbers you’ve provided as part of the order. We use this information to help identify you should you need to speak to us about your order.

 

What emails will you send me?

All our emails are tailored to give the latest and greatest in the world of Pevonia. From time to time we will contact you about your account if we suspect any fraudulent activity or if we need to advise you of any changes to Pevonia. When you place an order on the website, you will receive an email confirmation and also delivery updates from our couriers when your products are on the way.

 

Will you share my email with anyone else?

We never share any of your information with any third parties without your permission and your information will only be used for or in connection to the reason you gave it to us. For Example, if you place and order with us, we would use this information to verify your identity if you contacted us about your account.

 

How long do you keep my information?

By Law we must keep order information for 7 years as this is financial information. If you had signed up for our newsletter and chose to unsubscribe then we would delete your email address from our records and wouldn’t send you any further emails.

 

Are my banking details stored on any of your systems?

We don’t store any bank details or details of Credit or Debit cards for any of our customers. We use World Pay and PayPal to process payments on our behalf and we maintain PCI compliance to ensure your data is always protected.

 

How do you protect my information?

All our customer data is protected on site at our head office and is protected by firewalls, passwords and user access monitoring. We do our absolute best to keep your data safe and treat it the same we do our most sensitive business information

 

How do I get a refund?

Please refer to our Returns Policy - https://www.pevonia.co.uk/buy/refund-policy

 

How do I get a copy of my Data?

Your data belongs to you and you can request a copy by contacting us at info@pevoniauk.com with the subject of Data Access Request. We will then contact you with a data request form where you can tell us exactly what information it is you would like a copy of.


How do I delete my account?

Get in touch with us on dataprotection@pevoniauk.com and we can close your account for you. You previous order history wouldn't be deleted as part of the account deletion, as we would use the information to contact you regarding any product recalls or to identify you should you ever need to contact us to discuss an order. All our records are held for 7 years in line with statutory regulations.


Should you wish to submit a Data Subject request, please click through to the Web Form.


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