Refunds

Right of Cancellation

The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at Customer Care, HBD Europe Ltd, Williamsport Way, Lion Barn Industrial Estate, Needham Market, Suffolk, IP6 8RW, United Kingdom, fax us on 01449 727002 or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

16 Day Money Back Guarantee

In addition to the above, we also offer a 16 Day Money Back Guarantee. If you have purchased an item within the last 16 days and for whatever reason you are not happy with it, please call Customer Care on 01449 727000 who will issue you a returns number. Simply return the item unused in its original packaging, quoting the returns number you have been given, to the address shown below. Once the item has been received, your refund will be processed. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.

Damaged Goods

We will take great care to ensure that you receive your goods in perfect condition and that they are in good working order. However, if your goods are damaged or faulty, please call Customer Care on 01449 727000 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. Please contact Customer Care on 01449 727000 first and we will issue you a returns number (which you will need to include in the package) and instructions on how to return the goods to us. You will need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.
Returns Address:

HBD Europe Ltd, Williamsport Way, Lion Barn Industrial Estate, Needham Market, Suffolk, IP6 8RW, UK
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.

Pevonia Policy