Please note that last orders for despatch prior to Christmas will be accepted on Tuesday 17th December for despatch on Wednesday 18th December 2013.
Pevonia UK Head Office will be closed from 5pm on Friday 20th December 2013 through to Wednesday 1st January 2014. Our offices re-open for business at 9am on Thursday 2nd January 2014. Please note that any orders placed during this shutdown period will not be processed until Monday 6th January 2014. We wish you a very Merry Christmas and a Happy New Year.
ORDERS OVER £60 – DELIVERY IS FREE OF CHARGE
(UK, Northern Ireland & Channel Islands Only)
Delivering to the UK (including Northern Ireland and Channel Islands)
- Standard (3-5 working days): £3.50
- Next Day Delivery (orders must be placed before 12 noon on a working day to delivery the next working day – Monday to Friday): £7.50
- Courier: £15.95
Deliveries are made between 07:30 and 18:00, Mondays to Fridays.
- International Signed For (up to 2KG): £15.00
Courier (up to 5KG):
- EIRE: £17.95
- Belgium: £35.00
- Cyprus: £78.00
- Greece: £64.00
- Holland: £35.00
- Luxembourg: £35.00
- Malta: £78.00
- International Signed For (up to 2KG): £26.00
Courier (up to 5KG):
- Syria: £78.00
- Kuwait: £78.00
Should your address be outside any of these countries highlighted above, please note that HBD Europe Ltd on behalf of Pevonia UK cannot accept or deliver orders to areas outside of their nominated territory. Please visit www.pevonia.com to find your nearest Pevonia Distributor.
We do not deliver to PO Box numbers.
Our aim is to despatch all orders placed before 13:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 13:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 10 working days.
Delivery is charged per order for all mainland UK addresses at a rate determined in accordance with your choice of delivery method. Delivery charges vary for overseas orders and are confirmed prior to you clicking submit on the final page of the ordering process. Products are subject to availability and HBD Europe Ltd shall use its reasonable endeavours to supply the Products ordered by you in a timely manner. In the event that HBD Europe Ltd is unable to supply any requested Product, HBD Europe Ltd shall inform you of this as soon as reasonably practicable and offer an alternative Product of equal type, quality and value to the Product you ordered. Alternatively you can request HBD Europe Ltd refund the cost of such Product.
In the event that a particular Product is out of stock we will notify you within 7 days to confirm which Product is out of stock. You will then be given the option to receive a refund for the out of stock Product and the remainder of your order will be despatched, or exchange the out of stock Product for a Product that is in stock. If the out of stock Product is exchanged for another Product of greater value, the difference will need to be paid by you before despatch. If the out of stock Product is exchanged for another Product of less value, the difference will be refunded to the card used for payment of the same order. We will not despatch your order, including any Products that are in stock, until you have confirmed if you would like a refund of the out of stock Product, or exchange it for a different Product that is in stock. Any delay in delivery of the Products not occasioned by a Force Majeure event (as defined below) shall not entitle you to terminate or rescind an order for Products unless such delay exceeds 30 days.
Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less £5 to cover our postal and administrative costs. For security reasons, overseas orders will only be delivered to the cardholder's billing address.
For delivery outside of the European Union, the order may be subject to import duties and taxes which are levied once your order reaches the destination country. Any additional charges for customs clearance is payable by the recipient. Customs policies vary widely from country to country, so you should contact your local Customs authority for more information.
In the event that your order cannot be delivered due to your failure to pay any customs or other charges or there being no body present to accept delivery on two attempted delivery occasions, HBD Europe Ltd shall not deliver your order and shall refund you the price of the products ordered less any cost incurred by HBD Europe Ltd in attempting to deliver.
ACKNOWLEDGMENT OF YOUR ORDER:
Upon receiving your order, we will send you an email confirming receipt. Our confirmation of your order shall constitute a binding contract between you and HBD Europe Ltd.